Return Policy
Return Policy
We want you in pieces you love. If something is not right, here is exactly how it works!
Returns and Exchanges
Returns must be requested within 10 days of receiving your order for a full refund. Please reach out within that window to start your return. Email sales@hotfreq.com to start a return.
Return shipping is covered by you. For the return to be accepted, your item must come back with the tag still on and in undamaged condition. We encourage you to take photos of the item and save your shipment tracking number, so you have a record of your return. If the tag has been removed or the item is damaged, we cannot process the return and you will not receive a full refund. Partial refunds may apply.
Once we receive and inspect your return, your refund goes back to your original payment method, easy as pie!
Love the item but not the fit? Just tell us what would work instead. To start an exchange, email sales@hotfreq.com.
Exchanges must be requested within 10 days of receiving your order. Once your exchange is confirmed, we send you a pre-paid label, and your new item ships as soon as we receive the original back. The item must come back with the tag on and in undamaged condition.
If we are out of your size or color, you can pick something else that is in stock, keep what you have, or take a refund instead.
Damaged Goods or Quality Concerns
If your item arrives damaged, or you run into a quality issue, please tell us! Although we perform our own QC and ship out all orders believing them to be wardrobe-ready, we understand issues can arise. We review quality claims on a case-by-case basis, and we are fair about it. Send us a note and include a few photos within 14 days of receiving your order so we can take a look and make it right. If we confirm the issue, we will send you a pre-paid label so the return is free of charge to you.
We encourage you to inspect all items before removing any clothing tags, as that will make your quality claim easier to process. Email sales@hotfreq.com to open a claim.
Visit our FAQs for more information.
