FAQs
Returns, Concerns & Questions
We want you in pieces you love. If something is not right, here is exactly how it works!
How can I determine my HOT FREQ sizing?
Visit our size chart!
What fabrics do you use?
To learn more about our fabrics, read here.
How do I make a return?
Returns must be requested within 10 days of receiving your order for a full refund. Please reach out within that window to start your return. Email sales@hotfreq.com to start a return.
Return shipping is covered by you. If you are exchanging, or your item has a damage or quality issue, the return ships back to us on us. More on both below.
For the return to be accepted, your item must come back with the tag still on and in undamaged condition. We encourage you to take photos of the item and save your shipment tracking number, so you have a record of your return. If the tag has been removed or the item is damaged, we cannot process the return and you will not receive a full refund. Partial refunds may apply.
Once we receive and inspect your return, your refund goes back to your original payment method, easy as pie!
How do I process an exchange?
Love the item but not the fit? Just tell us what would work instead. To start an exchange, email sales@hotfreq.com.
Exchanges must be requested within 10 days of receiving your order. Once your exchange is confirmed, we send you a pre-paid label, and your new item ships as soon as we receive the original back. The item must come back with the tag on and in undamaged condition.
If we are out of your size or color, you can pick something else that is in stock, keep what you have, or take a refund instead.
What do I do if my product arrived damaged?
If your item arrives damaged, or you run into a quality issue, please tell us! Although we perform our own QC and ship out all orders believing them to be wardrobe-ready, we understand issues can arise. We review quality claims on a case-by-case basis, and we are fair about it. Send us a note and include a few photos within 14 days of receiving your order so we can take a look and make it right. If we confirm the issue, we will send you a pre-paid label so the return is free of charge to you.
We encourage you to inspect all items before removing any clothing tags, as that will make your quality claim easier to process. Email sales@hotfreq.com to open a claim.
How do I track my order?
When you placed your order, you gave us an email or a phone number. Your order confirmation went to whichever one you used, and your shipping confirmation, with tracking, was sent to the same place.
So start there. Check the inbox or texts where your order confirmation landed, and look for the shipping confirmation. Your tracking link is inside it. If you do not see it, check your spam or promotions folder.
Still cannot find it? Email us at help@hotfreq.com and we will track it down for you.
What are your hours of operation?
We operate Mondays - Fridays 9am to 5pm EST. If your message is sent outside of our normal business hours, please allow us 24 - 48 hours to respond.
More questions?
Do you need help with your order status, the item you received or any other general questions? Email us at help@hotfreq.com and we will get back to you as soon as possible.
